Courses
Progressive learning, from essentials to expertise
A comprehensive two-day program designed to give office managers and administrators the essential tools for effective practice management and leadership.
This leveled program takes you through a structured journey from essential to expert, with each level designed to go deeper into the key concepts as you progress.
The levels are not based on your experience. They are based on the depth and complexity of the material. You start with the essentials in Level 1 and progressively explore more advanced strategies in each level after it.
Experience really does not matter. These courses are valuable for office managers and admin leaders at every stage. You might be an experienced manager sharpening your skills, or someone new to the role. Either way the courses are designed to meet you where you are.
First-time attendees
Open to everyone, regardless of experience. The essentials of leading rather than managing, HR, metrics and meetings.
- Managing vs Leading: Understanding the Difference and When to Do Both
- Human Resources Essentials 101
- Identifying Key Metrics: The Whys, Whats and Huhs
- Lead Effective Team Meetings
- Pearls & Impediments: Peer-to-Peer Learning
Completed Level 1
Level 1 is a prerequisite regardless of experience. The same themes taken deeper, plus Working Genius and SOPs.
- Discover Your Working Genius
- HR Essentials 2.0: Annual Policy & Benefits Review
- Mastering KPIs: The Story Behind the Numbers
- Lead Effective Team Meetings & Standard Operating Procedures
- Pearls & Impediments: Peer-to-Peer Learning
Continuing education
CE credit, properly accredited
AGD Subject Code 550
Every session is categorised under Practice Management and Human Relations.
Up to 11.5 hours
Per level, delivered across a two-day format with sessions of two to three hours.
Small rooms
Intimate settings so the teaching is personalised and the peer learning actually works.
Disclosure: Geri Gottlieb is Founder of GG Practice Coaching & Development. Kim Bates is lead coach and a full-time employee of GG Practice Coaching & Development, and a certified HR consultant with Bent Ericksen & Associates.
What attendees say
From the room
I’m super excited to take back what I’ve learned and share it with my doctor and team!
Every course I left with something new in my toolkit!
There were a lot of positive take aways from this weekend, ideas that were shared between professionals and our presenters that are very easy to apply in our every day practice. I really enjoyed getting to meet other like-minded professionals and continue to elevate my knowledge and what I can bring to the practice.
A key take away for me was learning about the difference between managing and leading and how we can become more successful in leading, not just making sure the work gets done.
I walked away from this conference with a changed perception of my own team members and the importance of building upon the strengths of your team. I also learned the importance of time management, intentional time and appropriate forms of communication.
The small, intimate nature of this conference really helped everyone feel comfortable and confident to share openly and honestly. It was an amazing experience to network, learn from and lean on each strong leaders in this field.
This is hands down one of the best courses I have taken, ever. I am so happy that I was able to be apart of this weekend, and I truly enjoyed every minute of it.
The topics were perfect for managers. I really enjoyed being able to engage with the speakers as well as other managers in my field.
I love having real life scenarios when being taught. I loved getting to interact with the other leaders that were there, share stories, and build that network.
You are all AMAZING, and I am so grateful to have had the opportunity to learn from you all!
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Ask about the next dates
Tell us who you would be sending and we will point you at the right level and the next available course.
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Bring your office manager
The courses are small on purpose. Ask us which level fits, when the next dates are, and what the CE looks like for your team.